Return, Refund and Exchange policy

1.Return, Refund and Exchange policy:

1. All purchases are final and are not eligible for return, exchange, or refund, except when:

• The wrong item has been delivered.
• The item received is different from the description, specifications, features, or information shown on the website.
• The item arrives damaged, defective, or spoiled.
• The delivery exceeds the timeframe stated in the company’s Shipping Policy.

2.To request a refund, customers must provide:

• A clear and continuous unboxing video showing the unopened parcel, shipping label, packaging, and item received.
• A video showing the first use of the item, where applicable.
• Relevant photos, order details, or other supporting documents as requested.

All return or refund requests must be emailed to purnama1_group@outlook.com within 24 hours of receiving the item.

Requests submitted after 24 hours or without sufficient supporting evidence will not be accepted.